Privacy Policy
Last updated: April 2026
Information We Collect
Best Surgery Bali collects personal information only when you actively provide it through our website. If you submit a clinic inquiry form, we collect your name, email address, and the details of your message. This information is forwarded directly to the clinic you selected and is not stored on our servers after transmission. If you subscribe to email updates, we store your email address for that purpose only. Beyond voluntary submissions, our site uses Google Analytics 4 to gather anonymised usage data such as page views, session length, device type, and approximate geographic region. GA4 does not identify you personally and does not collect names, email addresses, or other directly identifiable information.
How Your Information Is Used
Inquiry form data is used exclusively to connect you with the clinic you chose. We act as a pass-through: your message goes to the clinic, and we do not retain a copy. Email subscriber addresses are used solely to send directory updates such as new clinic additions, procedure pricing changes, or guides relevant to cosmetic surgery in Bali. We do not use your information for advertising profiling, and we do not sell, trade, or rent personal data to any third party. Analytics data helps us understand which procedure pages and clinic comparisons visitors find most useful, so we can improve the directory over time.
Cookies
Our site uses a limited number of cookies. Essential cookies handle basic site functionality including session management. A currency preference cookie remembers whether you prefer to see prices in IDR, AUD, SGD, or USD. Analytics cookies from Google Analytics 4 help us understand traffic patterns and popular content. You can manage cookie preferences through the consent banner displayed on your first visit. Rejecting analytics cookies does not affect your ability to use any feature of the site. We do not use advertising cookies or retargeting pixels.
Surgery-Specific Considerations
Cosmetic surgery inquiries may contain sensitive medical context such as desired procedures, medical history references, or photographs. We recognise the sensitivity of this information. Inquiry data is encrypted in transit via HTTPS and forwarded to the selected clinic without being stored, logged, or processed by Best Surgery Bali. We strongly recommend that patients share detailed medical information directly with their chosen clinic via the clinic's own secure channels rather than through our general inquiry form. If you do include medical details in an inquiry, those details are handled with the same pass-through approach as all other inquiry data.
Your Rights
If you are located in the European Union, you have rights under the GDPR including the right to access, correct, or delete personal data we hold about you. Visitors from other jurisdictions also have the right to request data deletion. Because inquiry data is forwarded and not stored, there is typically no record on our servers to delete. Newsletter subscribers can unsubscribe at any time using the link provided in every email. For any data-related requests, please contact us via our Contact page and we will respond within 30 days.
Updates to This Policy
We may update this privacy policy as our practices evolve or as legal requirements change. The date at the top of this page reflects the most recent revision. Material changes will be noted on this page. Continued use of the site after a policy update constitutes acceptance of the revised terms.